Refund policy

Return and refund policy

Rubber Ducky is a trading brand operated by Sinful Limited. Because we sell intimate adult products, we cannot accept change-of-mind returns or exchanges once an order has been dispatched. This is for hygiene and product-safety reasons.

We will always honour our obligations under the New Zealand Consumer Guarantees Act and Fair Trading Act. If you receive the wrong item, a damaged item, or an item with a manufacturing fault, please contact us as soon as possible so we can help.

Faulty, damaged, or incorrect items

If you believe an item is faulty, please contact us within 48 hours of delivery at hello@sinful.co.nz. Include your order number, a description of the issue, and a photo or video showing the fault where possible.

For battery-operated or rechargeable products, please check that new batteries are installed correctly, any battery tabs are removed, the item is charged where applicable, and any travel lock has been turned off. Some products require the power button to be held for 3 to 5 seconds before they turn on.

Where a fault, damage, or incorrect item is confirmed, we may offer a replacement, store credit, refund, or another remedy required by law. We may ask you to return the item using a courier bag or return instructions we provide.

Hygiene and returned products

We do not resell returned intimate products. If adult toys, lingerie, lubricants, or similar hygiene-sensitive items are returned to us, they are disposed of.

Refund timing

Approved refunds are processed to the original payment method. Once processed, the time it takes to appear in your account depends on your bank or payment provider, but it is usually within 5 to 10 business days.

Contact

For return or refund questions, email hello@sinful.co.nz.